Educating the Uneducated to Deliver on Safety Performance

Paper overview

The central argument

Examines how literacy, language, culture and cognitive load affect understanding, and proposes communication designed around the workforce’s ability to recognize and demonstrate critical actions.

Key themes

What the paper examines

• Delivering information does not establish comprehension.
• Use visual communication, plain language and demonstrations.
• Verify understanding without equating formal education with intelligence.

Practical application

Put the thinking to work

Use the complete paper to structure leadership discussions, examine operating assumptions and identify questions for your organization.